Question 1

What areas do you service?

Accepted Answer

KleanWorks Cleaning Group proudly services Geelong, the Surf Coast and the Bellarine Peninsula.
If you're unsure whether your location falls within our service area, please feel free to reach out, we’re always happy to confirm availability and discuss your needs.

Question 2

Are you insured?

Accepted Answer

Yes. We are fully insured and operate with professionalism and care at all times.
All team members are screened, police checked, trained and committed to maintaining high standards of safety, confidentiality and respect in every environment we work in.

Question 3

Do you bring your own equipment and products?

Accepted Answer

We provide professional-grade cleaning products and equipment for all commercial and office services.

For residential homes, we kindly request the use of your vacuum and mop where possible. This approach helps minimise cross-contamination between households and supports the high hygiene standards we maintain in every home we enter.

If suitable equipment is not available, please let us know and we will arrange an appropriate solution.

Question 4

How do I get a quote?

Accepted Answer

You can request a quote by completing our online enquiry form or contacting us directly via hello@kleanworks.com.au or 0400 435 492.

For larger or more detailed jobs, we may recommend a quick on-site assessment to ensure your quote is accurate and tailored to your needs. All quotes are obligation-free.

Question 5

Do I need to be home during the clean?

Accepted Answer

No, you do not need to be home as long as access has been arranged securely.
Many of our clients provide access via key, lockbox, or prior arrangement. We treat all properties with the highest level of care and security.

Question 6

Will I have the same cleaner each time?

Accepted Answer

Where possible, we aim to provide consistency by assigning the same cleaner for ongoing services.
If a change is required due to availability or leave, we will communicate this in advance.

Question 7

What is your cancellation policy?

Accepted Answer

We completely understand that plans can change, life happens!

We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your service. This allows us to offer the appointment time to another client and keep our schedule running smoothly.

Cancellations made with less than 24 hours’ notice may incur a cancellation fee, as time and staffing have been specifically allocated to your booking.

We always aim to be fair and understanding and we appreciate your respect for our team’s time.

Question 8

What if I'm not satisfied with the service?

Accepted Answer

Your feedback is genuinely important to us.

If something hasn’t met your expectations or has been missed, please let us know within 24 hours of your clean. We’ll review the concern and arrange to rectify it promptly where appropriate.

We’re always striving to improve and honest feedback helps us maintain the high standards we pride ourselves on.

Your satisfaction matters to us and we appreciate the opportunity to make things right.

Question 9

What makes KleanWorks Cleaning Group different?

Accepted Answer

KleanWorks Cleaning Group is built on systems, standards and accountability, not just availability.
As a registered and fully insured company, we operate with structured processes, trained team members, compliance checks and consistent service delivery. This ensures reliability, continuity of care and professional oversight, giving you complete confidence that your property is in safe hands.

But beyond our systems, we genuinely care. We understand that your home or workplace is your personal space and we treat it with the same respect and consideration we would expect in our own.

Every clean is delivered with attention to detail, discretion and care.
When you choose KleanWorks Cleaning Group, you’re choosing a professional cleaning partner who values both quality and respect, not just a cleaner.

Frequently Asked Questions